Home 🛠 Troubleshooting & Frequently Asked Questions

🛠 Troubleshooting & Frequently Asked Questions

Something not working right? We’ve gathered answers to the most common issues, with quick tips to get you back on track fast.

By Liam Shea

• 3 articles

WisePOS E payment terminal unexpectedly loses charge

Please follow these steps if the WisePOS E unexpectedly loses charge in the field. This is typically reported as the device rapidly losing charge or unexpectedly powering off and being unable to power back on. Ensure that the battery is installed correctly as detailed here. - Confirm what hardware is used to charge the device. The following methods are the recommended charging methods for the device. - Use the charging cable provided with the WisePOS E plugged into a 10W minimum wall power adapter. - If the WisePOS E is installed in the optional Cradle accessory: Use the charging cable provided with the Cradle accessory plugged into a minimum 10W USB-A wall power adapter. Note: Cradle accessory charging is not compatible with a USB-C wall power adapter. - Note: It is not recommended that the WisePOS E be charged through a laptop computer. This charging method is not guaranteed to provide sufficient power to adequately charge the device. - Fully charge the device using one of the recommended charging methods. An overnight charge is recommended for a device that has been reported to be problematic. Battery charge status is indicated by an icon on screen during charging. - After charging, confirm via the battery charge level icon that the battery is fully charged. Use the device as normal. - If the device continues to unexpectedly or rapidly lose charge, you will need a new device.

Last updated on Sep 04, 2025

👤 What to Do if You’re Not Showing on the Client Booking Page

https://www.youtube.com/watch?v=qr4opx0ln9w If your profile isn’t appearing on your client booking page, it’s usually due to your working hours or service settings. ✨ Here’s How 1. Verify Your Working Hours • Go to Settings → Hours & Vacations. • Make sure your working hours are correctly set up for each day you’re available. • If they’re blank, enter your available hours and tap Save. 2. Check Your Service Settings • Go to Settings → Services. • Ensure that each service is assigned to you (and other relevant staff if applicable). • Verify that Client Bookable is enabled for each of your services. 3. Save and Confirm • Tap Save to apply your changes. • Check your client booking page to confirm that you now appear in the list. ✅ Tip: If you still don’t show after updating, refresh your browser or log out and back into salonMonster to reload your settings.

Last updated on Oct 27, 2025

👤 What to Do if You’re Not Showing on the Client Booking Page

If your profile isn’t appearing on your client booking page, it’s usually due to your working hours or service settings. ✨ Here’s How 1. Verify Your Working Hours • Go to Settings → Hours & Vacations. • Make sure your working hours are correctly set up for each day you’re available. • If they’re blank, enter your available hours and tap Save. 2. Check Your Service Settings • Go to Settings → Services. • Ensure that each service is assigned to you (and other relevant staff if applicable). • Verify that Client Bookable is enabled for each of your services. 3. Save and Confirm • Tap Save to apply your changes. • Check your client booking page to confirm that you now appear in the list. ✅ Tip: If you still don’t show after updating, refresh your browser.

Last updated on Oct 28, 2025